Customer Experience Executive – Retail

We are currently looking for a dependable Customer Experience Executive - Retail for a customer and business-facing role in Gurugram. The person will interact directly with customers, understand preferences, present suitable products or services, follow up on enquiries and contribute to store or business targets. The role also involves maintaining presentation standards, keeping customer information organised and working closely with the wider store team. A polished communication style, genuine interest in customers and the ability to stay composed during busy periods are important. This is a hands-on position, with visibility into customers, business performance and the practical work required to keep things moving. The expected experience range is 0-4 years; strong candidates with closely relevant experience may also be considered. Candidates from other industries are encouraged to apply where their customer-facing, sales or relationship experience is relevant.

Responsibilities

• Interact directly with customers
• Understand preferences
• Present suitable products or services
• Follow up on enquiries
• Contribute to store or business targets
• Maintain presentation standards
• Keep customer information organised
• Work closely with the wider store team
• A polished communication style
• Genuine interest in customers
• Ability to stay composed during busy periods
• Hands-on position, with visibility into customers, business performance and the practical work required to keep things moving

Requirements

• Experience range: 0-4 years; strong candidates with closely relevant experience may also be considered
• Candidates from other industries are encouraged to apply where their customer-facing, sales or relationship experience is relevant