Customer Experience - Intern

About the Role

As a Customer Experience Intern, you will work with our team to ensure clients have a smooth, responsive, and positive experience with our Agentic AI and HR technology product. This is a client-facing role that involves speaking with customers regularly, resolving queries, gathering feedback, and ensuring every interaction builds trust and satisfaction.

This internship is ideal for candidates who are fluent, confident communicators, enjoy helping people, and want exposure to customer success / client servicing / account management in the HR-tech space.

Key Responsibilities

• Engage with clients over calls, emails, and chat fluently, professionally, and empathetically.
• Handle client queries end to end: understand the issue, coordinate resolution, and close the loop with timely updates.
• Conduct check-in calls and feedback conversations to gauge client satisfaction and adoption.
• Support onboarding of new clients: walkthroughs, training sessions, and FAQ handling (with guidance from the team).
• Document interactions clearly: call notes, MoMs, follow-up emails, and escalation summaries.
• Coordinate with internal teams (Product/Support/Sales) to resolve client issues quickly.
• Track client health signals: usage patterns, open issues, and pending actions (CRM/Tracker hygiene).

Competencies We Value (More than "skills")

• Fluent Communication: speaks confidently and clearly with clients; strong verbal English + crisp business writing.
• Empathy & Listening: understands the client's perspective, stays patient, and makes people feel heard.
• Problem Solving: breaks down issues logically, prioritizes, and drives them to resolution.
• Ownership: reliable follow-through, proactive updates, never lets a query fall through the cracks.
• Coachability: absorbs feedback and improves quickly.
• Learning Agility: quick to grasp product concepts and HR process basics.

Eligibility / Preferred Background

• MBA/PGDM students (preferred) or strong undergraduates with relevant exposure.
• Fluent spoken English is a must; additional languages are a plus.
• Comfortable being on calls with clients daily and managing multiple conversations in parallel.
• Prior experience in internships, client servicing, customer support, event coordination, or people-facing roles is a plus.

What You'll Learn

• How to manage client relationships and build trust through communication.
• How customer success teams drive adoption, retention, and satisfaction in B2B SaaS.
• How to handle escalations, difficult conversations, and multi-stakeholder coordination (Recruiters, HR Leaders, internal teams).
• Exposure to real client workflows, CRM practices, and customer health tracking.

We are an equal opportunity employer and encourage applicants from all backgrounds to apply.