Customer Experience Intern

Position Overview

We are looking for a Customer Experience Intern to join our team and help us create a smooth and positive experience for our customers. The intern will work closely with the Customer Experience/Support team to understand customer concerns, resolve queries, identify recurring issues, and contribute to improving overall customer satisfaction.

Key Responsibilities

• Handle customer queries and concerns through calls, chats, emails, or other support channels.
• Understand customer issues and provide appropriate solutions or escalate them to the relevant team.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Identify recurring customer issues and share insights with the team to improve processes.
• Follow up on unresolved customer concerns to ensure timely closure.
• Coordinate with internal teams such as Logistics, Operations, Product, and Warehouse to resolve customer issues.
• Assist in monitoring customer feedback and identifying areas for improvement.
• Support the team in preparing basic reports and MIS related to customer queries and feedback.
• Assist with customer experience audits and process improvement initiatives.
• Use internal tools and AI tools to improve problem-solving, documentation, and customer communication.

Who Can Apply?

• Undergraduate students or recent graduates from any relevant discipline.
• Candidates with strong communication and interpersonal skills.
• Freshers are welcome to apply.
• Candidates with prior experience in customer service, customer support, retail, or e-commerce will be an added advantage.
• Candidates who are comfortable working in a fast-paced and dynamic environment.

Skills Required

• Excellent verbal and written communication skills.
• Good problem-solving and analytical abilities.
• Customer-first mindset with patience and empathy.
• Basic knowledge of MS Excel/Google Sheets.
• Good follow-up and coordination skills.
• Ability to handle customer concerns professionally.
• Comfortable learning and working with new tools and software.
• Basic familiarity with AI tools such as ChatGPT, Gemini, or Claude is an added advantage.

What You'll Learn

• Customer experience and customer support operations.
• Handling real-time customer concerns and escalations.
• Understanding customer feedback and identifying patterns.
• Cross-functional coordination and problem-solving.
• Basics of customer experience metrics and reporting.
• Using technology and AI tools in customer support operations.

Pay: ₹10,000.00 per month

Application Question(s):

• Are you well versed with Excel?

Location:

• Mumbai, Maharashtra (Required)

Work Location: In person