Customer Experience Intern

About the Role:

We are looking for an enthusiastic, proactive, and empathetic Customer Support Intern to join our customer care team. In this role, you will get hands-on experience handling real-time customer interactions, learning the ins and outs of customer relationship management (CRM) tools, and building strong communication and problem-solving skills in a fast-paced environment.

This internship is designed to give you practical exposure to multichannel customer support, team collaboration, and service delivery excellence.

Key Responsibilities

• Customer Interaction: Assist in handling inbound and outbound customer queries via email, chat, and voice channels under the guidance of senior team members.
• Issue Resolution: Provide accurate product/service information and work toward resolving customer queries and requests within defined service level agreements (SLAs).
• Escalation & Follow-up: Identify complex or technical issues, escalate them to the appropriate department, and track progress through to resolution.
• CRM & Record Keeping: Accurately document all customer interactions, feedback, and issue logs in the CRM/ticketing software.
• Team Collaboration: Coordinate with internal cross-functional teams (e.g., product, operations, logistics) to ensure a smooth customer journey.
• Performance Targets: Work toward daily learning milestones and service quality metrics, including response time and customer satisfaction targets.
• Process Adherence: Follow company guidelines, quality standards, and shift schedules.

Required Skills & Qualifications

• Education: Pursuing or recently completed a Bachelor’s degree in any discipline (open to fresh graduates )
• Communication: Excellent verbal and written communication skills in both English and Hindi.
• Soft Skills: Strong active listening, empathy, and a customer-first mindset.
• Adaptability: Ability to stay calm under pressure and adapt to rotational shift schedules and week-offs.
• Technical Savvy: Comfort with basic computer software; familiarity with CRM tools, ticketing systems, or Google Workspace/MS Office is a plus.
• Eagerness to Learn: High energy, curiosity, and a positive attitude toward receiving feedback and coaching.

Internship Details

• Duration: 6 months (with potential for full-time employment based on performance)
• Location: HSR Bangalore
• Working Hours: Rotational shifts (including weekend coverage on rotation)
• Perks & Benefits: Internship stipend, completion certificate, mentorship from experienced managers, and real-world exposure to customer ops tools.

Pay: ₹20,000.00 - ₹24,000.00 per month

Application Question(s):

• Can you join us immediately?

Work Location: In person