C
Convious
Customer Experience Internship
Skills
AIProcess Improvement
2 months ago
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Important information
Contract type:
Internship
Location:
Amsterdam, Netherlands
Work mode:
Onsite
Published on:
29 August 2026
What they need
- Assisting the Support & Customer Experience Team Lead with process improvement projects to prepare for our partners’ high season in Summer 2026
- Supporting the merging of all knowledge sources into a single, centralised, AI-powered platform
- Helping align documentation structure, tone of voice, and accessibility across teams
- Regularly reviewing partner ticket shops to ensure accuracy, conversion optimisation, and strong revenue performance
- Handling ad-hoc tasks whenever required- To be successful in this role, you should be driven, assertive, and committed. And fun! (Being fun is important)
- It will also require good organisational skills, self-motivation, and a lot of hard work. But if you’re up for a challenge, you are going to LOVE IT!
- Available for a minimum period of 5-6 months full-time (no research)
- Are a natural problem solver with attention to detail
- Are enrolled at a university or Hogeschool for the entire duration of the internship
- Have excellent time management and organisation skills
- Nice to have: Technical background, IT studies
- Have a background in hospitality/ leisure and/or economics/ business administration
- Have a high level of energy with a can-do attitude
- Are fluent in English
- Keep in mind: Your school must be able to provide you with the contract for us to be able to take you in - Please check that it’s the case before applying
- Nice to have: You can speak one additional language (German, Dutch, or French)
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