Customer Experience Manager

Meet the Team You will join Cisco Customer Experience (CX) as a Customer Experience Manager, leading the strategic alignment, adoption, and value realization of Cisco software and services across key enterprise accounts in Saudi Arabia. In this high-impact role, you will partner closely with Sales, Renewals, Customer Success Specialists (CSS), Business Entities (BE), and delivery teams to ensure our customers achieve measurable business outcomes, secure long-term renewals, and improve the return on their technology investments. Your Impact As a Customer Experience Manager, you will take end-to-end accountability for creating and delivering comprehensive lifecycle adoption plans across 2 3 strategic accounts. You will serve as a trusted advisor to senior IT and C-level, leading Customer Value Workshops and Customer Business Reviews (CBRs) to demonstrate tangible return on investment and drive technical transformation. You will oversee services financials including revenue, margin, and strategic investment decisions while proactively identifying and mitigating renewal risks. Using modern AI, automation tools, and predictive telemetry dashboards, you will streamline technical workflows, eliminate adoption barriers, and support the voice of the customer across Cisco to deliver, top class experiences.

Desired Candidate Profile

Minimum Qualifications Bachelor s degree in Business, Computer Science, Information Technology, Engineering, or a related field 12+ years of experience in customer success, service delivery management, technical account management, or technology consulting Experience leading end-to-end software adoption strategies, customer lifecycle management, and value realization for enterprise accounts Demonstrated financial accountability managing services revenue, margin, contract governance, or renewal risk mitigation Experience acting as an executive advisor to senior IT and business leaders, driving executive reviews (CBRs/QBRs) Associate-level technical certification (e.g., CCNA, Cloud, or AI Associate)