Customer Experience Officer BCoAC

Salary: $40.49 - $40.49

Job Type: Permanent - Part Time

Location: Byron Bay

Job Category: Community Services & Development

Through this role, you will help deepen local access to a range of community services, including health, education, advocacy as well as facilitate collaboration with aligned social impact businesses. Your warm, authentic, and excellent service will elevate people’s day as you welcome them to the centre. With a keen eye for the little details, you will take pride in assisting tenants and visitors with their requirements and ensuring the facilities are well kept.

Permanent part time role of 1 day per week, plus ad hoc shifts. Ideal candidate can work either Wednesdays or Thursdays, as required.

Job Description Why join us?

• Meaningful work that makes a difference
• Supportive and collaborative team culture
• Professional development and career growth opportunities
• Competitive salary, salary packaging and wellness benefits

What You'll Be Doing

• Connect with leaders in the non-profit and social impact industries
• Gain exposure to community engagement and advocacy, event management and operations management
• Develop programs, events and site activations to enhance tenant and community collaborations
• Opportunity to promote meaningful change and positively impact the lives of individuals and communities

What We're Looking For

• Previous experience in a customer service role in a service organisation, with experience working with a diverse community including people who may present in distress
• Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people from a diverse range of backgrounds, and provide relevant and accurate information in a way that is understood and actionable.
• Demonstrated ability to identify and prioritise issues, problem solve, generate solutions and work collaboratively to achieve a successful outcome
• Experience in event planning and execution, or studying Cert III in Events
• High level ability to multitask across different systems including the Microsoft Office suite and various Customer Relationship Management systems, and effectively perform general administrative functions

Social Futures is committed to building an inclusive workplace where everyone feels valued, respected, and supported to thrive. We actively encourage applications from key communities, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTIQSB+ people, and those with lived experience and expertise. We are committed to providing an accessible recruitment process and encourage candidates to request reasonable adjustments if needed.

Please read about the role in the Position Description, click here (If you are viewing this advert on SEEK, the position description will be available for review after you click "Apply")

How To Apply Please upload an up-to-date resume with your working experience, along with a cover letter showcasing how you align with the role requirements, Social Futures values and why the role is of interest to you.

For more information about Social Futures please visit our website https://socialfutures.org.au/work-with-us/

For further information about the role, or to request adjustments to the recruitment process please contact Mikaela Hicks on 0407787595 Please note: Any advertisements or recommended videos which appear after our clip are generated by YouTube and Social Futures does not have control over what ads are displayed.