Customer Experience Officer

CUSTOMER EXPERIENCE OFFICER

Champion service. Build relationships. Build a career you’re proud of.

Are you a natural communicator who thrives in fast-paced environments and loves creating positive customer experiences? If you're passionate about problem-solving, relationship-building, and delivering exceptional service, we want to hear from you.

Capital Transport is Australia’s largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. We’re on the lookout for a proactive Customer Experience Officer to join our Customer Service team and help us deliver outstanding support to our clients.

Why Join Us?

• Supportive, inclusive culture with regular team events

• Competitive salary and incentives

• Career development: Ongoing training and growth opportunities

• Perks: Onsite secure parking, Smart Casual Fridays, Birthday celebrations, and more

• Potential for school friendly pickup or drop off shifts

Job Description

As a Customer Experience Officer, you’ll be the voice of Capital Transport—tracking calls, engaging with clients, and resolving service issues before they escalate. You’ll work closely with subcontractors and internal departments to ensure smooth delivery operations and client satisfaction.

This is a full-time, permanent role offering the opportunity to grow within a dynamic, customer-focused environment.

Your Week at a Glance

• Track and manage incoming calls

• Contact regained clients and major accounts to encourage repeat business

• Identify and resolve service issues before they impact clients

• Communicate delivery delays and updates to clients

• Liaise between clients, subcontractors, and internal departments to resolve issues

What We’re Looking For

• Excellent communication and customer service skills

• High attention to detail and problem-solving ability

• Ability to work independently in a fast-paced environment

• Experience in customer service, logistics, or account management

• A proactive mindset and commitment to client satisfaction

If you’re ready to make a difference in customer experience and grow your career in a supportive team, apply now and join a team that celebrates success and supports your growth every step of the way.