Customer Experience Officer

***PLEASE APPLY THROUGH RIVER CLYDE HOMES WEBSITE***

Customer Experience Officer

• 25 hours per week (Mon-Fri 9.30-2.30)
• Permanent
• Excellent benefits including 38 days of annual leave, an employee health and wellbeing plan and access to the Scottish Housing Associations Pension Scheme.
• Closing Date: 18th September 2026 at 12pm

We are looking for an enthusiastic and customer-focused Customer Experience Officer to join our high-performing team.

As a Customer Experience Officer, you will be the first point of contact for our customer enquiries received across a variety of platforms including telephone, email, webchat, social media, and online portal. You will play a key role in delivering a consistently high standard of service, ensuring that all enquiries are managed effectively, empathetically, and wherever possible, resolved at first point of contact.

You will be expected to demonstrated a patient, friendly, and solutions-focused approach, contributing to the team's strong track record of customer satisfaction and helping to uphold the safety and wellbeing of our customers and communities.

Key Responsibilities:

• Respond promptly and professionally to all customer enquiries across multiple channels.
• Aim to resolve issues at first point of contact, escalating only where necessary.
• Support the lettings and allocations process, including guidance on housing applications and bidding.
• Promote and support customers in accessing digital services and self-service tools.
• Gather feedback and contribute to service improvement initiatives.
• Work collaboratively with internal teams and external partners to ensure a seamless customer experience.

To apply, please apply on the River Clyde Homes website by the closing date on Friday 18th September 2026 at 12pm

Job Types: Full-time, Fixed term contract

Pay: £30,455.00 per year

Benefits:

• Company pension
• Health & wellbeing programme

Work Location: In person