Customer Experience Officer

Join Our Team as a Customer Experience Officer

This opportunity is permanent part-time (18 hours), working the following:

• Wednesdays: 10:00am to 1:30pm (flexible)
• Thursdays & Fridays: 09:00am to 4:15pm
• This position is mostly based at our Sarina branch, although at times you may be required to work in other customer experience areas across the Mackay region.

Do you have a passion for helping others and want to positively impact where you live? There's never been a more exciting time to join council's Customer Experience team as we embark on shaping Council's reputation for excellence in customer service and delivery and support improvements across the end-to-end lifecycle of products and services.

About the Role:

As a Customer Experience Officer, you'll be instrumental in ensuring that every interaction leaves a positive impression. You'll provide top-notch service across various customer contact channels, from phone, face-to-face and online. Your role will be dynamic, engaging, and incredibly rewarding.

Key Responsibilities:

• Customer Assistance: Provide accurate and timely advice, information, and assistance to customers.
• Administrative Tasks: Handle cash transactions, process applications, lodge customer requests and manage correspondence.
• Team Collaboration: Work effectively as part of a team, contributing to a positive and supportive work environment.
• Continuous Improvement: Help us improve our services by providing feedback and suggestions.

What We're Looking For:

• Qualifications: No mandatory qualifications however relevant experience and skills acquired through formal tertiary education and training is highly valued.
• Experience: Proven experience in a customer service role and or call centre experience, with the ability to deliver a high level of personalised customer service.
• Skills: Excellent communication skills, both verbal and written, strong problem-solving abilities, and a knack for using various business and information management systems.

Why Join Us?

• Make a Difference: Join our friendly team that helps our community thrive.
• Growth Opportunities: Advance your career with opportunities for further training and development.
• Team Culture: Join a supportive and dynamic team that values your contributions.

Ready to Apply?

If you're ready to bring your enthusiasm and customer service skills to our team, we want to hear from you! Apply now and become a key player in our Customer Experience program.

In addition to the above, we also offer the following benefits:

• Hourly rate of $46.00
• 12% superannuation
• Choice of 4 or 5 weeks' annual leave with 17.5% leave loading.
• Membership to lifestyle benefits program including corporate discounts.
• Study and assistance programs for career development.
• Learning and career development opportunities.
• Employee Assistance Program.
• Employee health and wellbeing initiatives.
• Active Social Clubs.

Applications Close:

Don't miss out on this fantastic opportunity! This vacancy may close earlier than expected, so don't delay in submitting your application to avoid missing out.

Having troubles submitting your application?

Reach out to one of our friendly Recruitment Officers by phoning 1300 MACKAY ([1300 622 529](tel:1300 622 529)).

***Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.