Customer Experience Officer (Retail)

We are looking for energetic Customer Service Representatives to help us distribute our products and attend to our customers. This role is ideal for people who want to get a better understanding of the retail aspect of the Telecommunications Industry. Training will be provided for the role.

The key duties and responsibilities of the role include (but are not limited to):

• Process customer sales orders and ensure service is delivered promptly
• Answer to customer inquiries and follow up with timely resolution
• Responsible for the outlet’s daily reports
• Responsible for the outlet’s daily operations & collections
• Be the ambassador for SIMBA's products & services.
• Able to work independently at the retail outlet

The candidate should possess the below qualities to fulfil the needs of the role:

• Minimum O Levels and above
• Minimum 1 year of relevant experience
• Good communication skills and positive work attitude
• Must be an independent team player, ability to build rapport with customers & team
• Enjoy working in a fast paced and dynamic environment
• Experience in handling difficult customers is an added advantage
• Willing to perform overtime and staggered shifts including weekends and public holidays
• Experience in Telecommunications industry is an advantage