Customer Experience Operations Professional

Job highlights

• Demonstrate more than 3 years of experience in customer or technical support,ideally within a B2B SaaS setting,and a comprehensive understanding of the maritime / marine industry

• Deliver prompt, high-quality customer support via FreshService, Intercom, email, phone, and other channels.

• Troubleshoot complex technical/functional issues, identify root causes, and provide effective solutions or escalate as needed.

• Onboard and guide new customers to ensure smooth adoption of the platform and services.

• Collaborate closely with product, engineering, and commercial teams to share feedback and drive continuous improvement.

• Maintain deep, up-to-date knowledge of ZeroNorth s products, integrations, and platform functionality.

• Contribute to internal documentation, FAQs, and customer-facing knowledge. bases.

• Demonstrate more than 3 years of experience in customer or technical support, ideally within a B2B SaaS setting, and a comprehensive understanding of the maritime/marine industry.

• Communicate complex ideas clearly in English, stay proactive and growth-oriented, and show keen interest in emerging technologies such as Generative AI.

Your profile:

• Driven to learn continuously and embrace new challenges.

• Strong background in customer-facing roles within B2B SaaS environments.

• In-depth understanding of the maritime/marine sector.

• Combines analytical thinking with creative solutions to address complex issues.

• Passionate about delivering exceptional, end-to-end customer experiences