Customer Experience Professional

Job highlights

• It has survived not only five centuries,but also the leap into electronic typesetting,remaining essentially unchanged
• 2 - 4 years experience in a customer service and customer facing role at enterprise
• 1 year experience in IT,Web Hosting,Web Designing / Development firm
• Exercises good judgement and discretion with highly confidential materials

Customer Service Specialists

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s , when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries , but also the leap into electronic typesetting , remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages , and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

2 - 4 years experience in a customer service and customer facing role at enterprise.

2 years of relationship management.

1 year experience in IT , Web Hosting , Web Designing / Development firm.

Fluent in English , verbal and written communication.

Fluent in Local Languages will be an added advantage.

Specific Competencies:

English language competency verbal and written.

Excellent negotiation , persuasion and relationship building skills.

Excellent verbal and written communication skills.

Knowledge and understanding of software including database , spreadsheet , word processing and presentation packages.

Exercises good judgement and discretion with highly confidential materials.

Demonstrated relationship management skills coupled with a high level of professionalism.

Team player with the ability to work well under pressure.

Fast learner with strong analytical and problem solving skills.

Find it easy to build rapport and maintain a positive relationship with customers.

Proven organizational skills.

Key Responsibilities:

Work closely with customers to be their non - technical contact , ensuring that their experience is world class.

Respond to all customer requests and requirements.

Proactively engage with customers to ensure that they understand that they chose the best web hosting company in the world.

Closely partner with the all functions of the business to ensure a unified customer relationship and support environment.

Use the customer feedback to create a view of areas that need improvement.

Assist , as the organization grows , to ensure that all customers have a great experience with IIW Hosting.