R
Robinhood
Customer Experience Representative (Brokerage Services)
16 days ago
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Important information
Contract type:
Permanent
Location:
Denver, CO, USA
Work mode:
Onsite
Published on:
11 October 2026
What they need
- We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers
- We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards
- As a member of this team, you’ll be the company’s voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued
- You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat. This work will range in various topics including equities trading, margin, and options trading-related issues
- Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers’ experience using our products as seamless as possible. We offer a variety of schedules designed to meet our customers and employee needs
- Delivering an outstanding customer experience for customers through phone, email, and chat channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
- Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
- Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
- Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Excellent customer service, written and verbal communication skills with a passion to support customers
- Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
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