Customer Experience Representative

About Us

At Permobil, our priority is the people who use our products. We are recognised for our four core values and are dedicated to creating advanced assistive solutions that enrich the lives of individuals with disabilities. Our team is passionate about advancing technology to deliver innovations that enhance lives.

We are committed to providing outstanding customer experiences by building strong trusted relationships and offering quality support. We are looking for a reliable and enthusiastic Customer Experience Representative to join us.

If you are someone who enjoys being in a team, working together as one (Mahitahi) achieving accuracy and efficiency, accepts accountability and demonstrates professionalism, please apply now to be part of a team leading in the complex rehab sector.

Job Summary:

As a Customer Service Representative, you will act as the first point of contact for our valued clients. Your role is vital in ensuring optimal client outcomes by managing enquiries, resolving issues, and providing personalised support. We seek individuals who are passionate about customer service, demonstrate initiative, possess excellent communication skills, and are committed to exceeding customer expectations.

Responsibilities:

• Provide exceptional customer service by responding to enquiries and resolving issues via phone and email in a timely and professional manner.
• Actively listen to a wide range of stakeholders’ needs and views and offer appropriate solutions, products, or services to enhance their experience.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Accurately review inbound quotes and orders and input these into our ERP system.
• Collaborate with cross-functional teams to ensure prompt resolution of customer issues.
• Identify opportunities to improve customer satisfaction and suggest process improvements.
• Follow company guidelines and policies to handle customer complaints, escalating complex cases to the appropriate departments when necessary.
• Contribute to team performance targets through individual achievement of set KPIs, while maintaining a high standard of service.

About You

• Previous experience in a customer service role handling email and telephone enquiries.
• Demonstrating empathy is essential when engaging with a diverse range of stakeholders to build strong, collaborative relationships.
• Excellent verbal and written communication skills.
• Proven ability to remain calm, empathetic, and patient when dealing with challenging situations.
• Strong problem-solving skills with a solution-oriented mindset.
• Demonstrated ability in managing a challenging role that requires balancing multiple tasks, prioritising effectively, and optimising time management.
• Proficient in using ERP software and other customer service tools.

Great Employee Benefits

• Birthday Leave
• Volunteer Day Leave
• Ongoing training and professional development opportunities
• Opportunity for career growth
• Collaborative and inclusive work environment
• West Auckland Location Onsite parking

To apply for the position of Customer Experience Representative, please submit your resume and a cover letter highlighting your relevant experience and qualifications. We will review applications on an ongoing basis and contact qualified candidates for further discussion.

Website

http://permobil.com/en-nz