Customer Experience Representative

• Preferably graduate of ECE, IT role or any bachelor's degree.
• Preferably new graduate or with at least 6 months to 1-year work related experience with BPO/ Telco Contact Centers. Fresh graduates are also encouraged to apply.
• Academically competent and was active in school activities; and, or, held leadership position in school organizations
• Willing to work in shifting schedules and work onsite in Makati
• Articulate and can clearly present ideas to a variety of audiences.

Job Description:

• To reach the fast resolution rate by coordinating and escalating to the respective team.
• Troubleshooting and resolving customer’s concern within threshold via email or call.
• Releasing of network fault advisory to all customers affected and escalating to internal teams.
• Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
• Developed a process improvement project for the team.