Customer Experience Representative

About The Opportunity

• Make a genuine difference by helping customers and providers navigate important enquiries
• Manage a variety of inbound calls, listening carefully and explaining clear next steps
• Build your knowledge through structured training, coaching and hands-on support
• Navigate multiple systems while delivering accurate and timely information
• Join a collaborative team that values empathy, professionalism and supporting one another

What You’ll Bring

• A natural ability to build rapport and communicate clearly over the phone
• Genuine empathy and patience when assisting people in challenging situations
• Resilience and confidence working through complex or sensitive conversations
• Strong attention to detail and the ability to learn new processes and technology
• A positive, adaptable approach and willingness to contribute to the wider team

What’s on Offer

• Meaningful work where every conversation can make a positive difference
• Full training and ongoing support to help you succeed
• Monday–Friday shifts rostered between 8am and 6pm
• No weekends, late nights or split shifts
• A central Dunedin location and welcoming, team-focused environment
• Valuable experience within a large and well-established organisation

Next Steps? To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

For any questions give Kate Manera a call on 0272580659 and quote Job ID: 18040 for a confidential chat.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.