Customer Experience Representative

About the Opportunity

• Join a well-established New Zealand financial services organisation in Auckland CBD
• Support customers with account, portal, balance and withdrawal-related enquiries
• Handle inbound phone calls initially, before expanding into email support
• Work across a variety of customer queries while building your product knowledge
• Be part of a collaborative customer experience team focused on quality service

What You’ll Bring

• Strong customer service, contact centre or administration experience
• Confidence communicating with customers over the phone and by email
• A positive, enthusiastic approach with strong interpersonal skills
• Good attention to detail and the ability to follow processes accurately
• Financial services or KiwiSaver experience is advantageous, but not essential

What’s on Offer

• Auckland CBD location, conveniently based near Britomart
• Monday to Friday, 8:30am–5:00pm, 40 hours per week
• Hybrid working once signed off: 3 days in the office and 2 from home
• Opportunity to build experience within the financial services and investment sector
• Supportive team environment with training and development as you learn the role

Next Steps?
To keep things simple, we ask that all applications are submitted through this advert. We’ll review applications as they come in and be in touch.

To apply for this vacancy, you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.  

Tribe is a group of specialist teams, each of who truly understand their world, and together they partner to understand yours. Whether you’re looking for your next opportunity or recruiting, we’re all about bringing people together for a shared purpose. Find your people.