Customer Experience Representative

A leading manufacturing company in the residential interiors space is seeking a Customer Experience Representative to support customers with inquiries and orders while delivering a positive experience. The ideal candidate is a customer-focused communicator with strong problem-solving skills. Communicating effectively, the new hire will enhance customer satisfaction by addressing questions and resolving issues while building strong relationships and providing timely support.

Salary: $24/hr-$30/hr

Location: Houston, TX

Responsibilities:

• Receive and promptly respond to customer queries.
• Document customer concerns and resolutions within each order worked.
• Take personal ownership and accountability to meet customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise.
• Be consistently courteous with all customers and keep all customer commitments.
• Maintain up-to-date product, sales, services and company knowledge.
• Investigate customer problems and collaborate with multiple departments to find solutions and resolve issues.
• Demonstrate the company’s Core and Growth Values in the performance of all job functions.
• Maintain reliable attendance.

Requirements:

• Must be comfortable working weekends – schedule requires 4 weekdays and 1 weekend day
• Must be able to work 10:30 AM-7:00 PM
• 2+ years of experience in a client-facing role in luxury retail, lighting, interior design, home furnishings, or a related luxury industry REQUIRED
• Sales-driven mindset with a proven ability to build relationships, meet goals, and elevate every client interaction
• Ability to maneuver effortlessly through various communication channels (chat, email, and social media) to provide customers with prompt, courteous and accurate information
• Familiarity with CRM/ERP systems – JD Edwards and Salesforce is a plus
• Accurately respond to customer inquiries through instant messaging software
• Utilize available resources to respond to customer inquiries
• Ability to type 50 WPM
• Rigorous critical thinking skills
• Strong organization skills
• Self-motivated and self starter
• Work well under pressure in a fast-paced environment

Compensation is based on individual factors, including skill set, relevant experience, and work location.

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.