Customer Experience Representative

Are you passionate about wellness and dedicated to providing exceptional customer service? Then you have just found your perfect new role!

At Revel Saunas, we’re passionate about helping people live healthier, more balanced lives through wellness solutions. We’re seeking a Customer Experience Representative, who is passionate about delivering outstanding service and creating positive customer experiences every day.

This is a full-time office based role located in Arundel in the Gold Coast reporting to the Revel Customer Experience Manager.

What you’ll be doing:

• Customer Support: Delivering exceptional customer support across phone & email, creating positive experiences that make every customer interaction memorable
• Brand Champion: Becoming a trusted expert & advocate for the Revel brand, helping customers get the most from their wellness solutions & deliver a premium after-sales experience
• Technical Support: Providing practical troubleshooting guidance & solutions to help customers resolve product questions & technical queries with confidence
• Collaboration: Work closely with Sales, Operations & Logistics teams to deliver a seamless end-to-end customer journey & ensure customers receive timely support

What you’ll need:

• Customer Service Experience: You’re a customer service champion with experience supporting customers in a fast-paced environment & a passion for delivering exceptional experiences
• Wellness Mindset: You have a genuine interest in health, fitness or wellness & connect with Revel’s mission to help people live healthier, more balanced lives
• Support & Problem-Solving Mindset: You enjoy creating positive experiences, are naturally curious & can confidently troubleshoot queries by breaking them down into simple, practical solutions
• What Sets You Apart: You have strong communication skills, a positive attitude & a desire to grow with the brand & your team
• Team Player: You will be a team player and bring enthusiasm to work each day - building strong relationships with those around you & contributing to a supportive, collaborative team environment

What We Offer:

Revel Saunas is a part of The AFS Group of companies. At The AFS Group our purpose is to improve lives through fitness and wellness. We want to create a world where individuals prioritise their health and wellness, enabling them to fully engage in the activities they love with the people they love.

We genuinely value our team members and strive to provide a supportive and inclusive work environment where everyone can thrive.

We offer our team members a competitive base wage & extra work perks including regular team building events, flexible work, milestone leave, birthday leave, monthly wellness rebate, learning and development opportunities + more!

If you would like a copy of the Job Description, please contact [email protected]

If you’re ready to make a meaningful impact on people’s lives by supporting their health and wellness journey, we  want to hear from you! Follow the link below to apply now!

To apply…

If this sounds like a perfect match for you, then we want to hear from you!

Follow the link to apply now. Send us your resume and cover letter.