Customer Experience Representative

About the role

Sika Philippines Inc is seeking a Customer Experience Representative to join our dynamic team in Cebu City. This is a full-time position that plays a crucial role in delivering exceptional service to our clients and maintaining strong relationships across our customer base. As a Customer Experience Representative, you will be the first point of contact for customers, ensuring their needs are met with professionalism, efficiency and a genuine commitment to their satisfaction. This role is essential to our business operations, directly impacting customer retention, brand reputation and overall business success.

Key responsibilities

• Respond promptly and professionally to customer enquiries via telephone, email, live chat and other communication channels
• Process customer orders, quotes and requests accurately and efficiently
• Maintain detailed and accurate customer records and transaction documentation
• Resolve customer complaints and concerns in a timely and courteous manner, escalating complex issues to appropriate departments as needed
• Provide product information and assist customers in selecting solutions that meet their specific needs
• Coordinate with sales, operations and logistics teams to ensure smooth order fulfilment and delivery
• Follow up with customers to confirm satisfaction and gather feedback on products and services
• Maintain knowledge of company policies, procedures and product offerings to provide accurate information
• Prepare and maintain administrative documentation including sales orders, invoices and customer correspondence
• Contribute to a positive team environment by supporting colleagues and sharing best practices

What we're looking for

• College Graduate of any Business course.
• Proven experience in a customer service, sales administration or client-facing role, preferably within a B2B environment
• Excellent written and verbal communication skills in English; proficiency in additional languages is beneficial
• Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously
• Proficiency with computer systems and office software including email, spreadsheets and customer relationship management (CRM) platforms
• Demonstrable ability to remain calm and professional when managing difficult customer interactions
• Attention to detail and accuracy when processing orders, data entry and administrative tasks
• Ability to work effectively both independently and as part of a collaborative team
• Customer-focused mindset with genuine commitment to providing quality service
• Problem-solving skills and willingness to find practical solutions to customer needs

About us

Sika Philippines Inc is a leading global construction and industrial materials company serving the Philippines and Asia-Pacific region. We are committed to delivering innovative solutions that enhance the durability, safety and sustainability of buildings and infrastructure. Our company values integrity, customer focus and continuous improvement, creating a workplace where employees can develop their careers whilst contributing to meaningful projects. With a strong presence in the Philippines and an international reputation for excellence, Sika offers employees the opportunity to work with cutting-edge products and be part of a company that makes a real difference in the construction and industrial sectors.

What we offer

At Sika Philippines Inc, we believe in supporting our employees' professional growth and personal wellbeing. We offer competitive remuneration, opportunities for career development and skills enhancement through training programmes. Our workplace promotes a collaborative and inclusive culture where your contributions are valued and recognised. We provide a supportive work environment with a focus on work-life balance, allowing you to thrive both professionally and personally. We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. If you require any adjustments or alternative formats during the recruitment process, please contact us and we will be pleased to assist you.

Apply now

Ready to join the Sika Philippines Inc team as a Customer Experience Representative? Please submit your CV, a cover letter and any supporting documents through our careers portal. We look forward to hearing from you and learning more about how you can contribute to our customer success and business growth in Cebu City.