Customer Experience Representative

About the role

Join the dynamic team at Core Concepts Pte Ltd as a Customer Experience Representative. In this full-time position, you will be the first point of contact for our patients, providing exceptional customer service and support. Your role is crucial in ensuring a smooth and positive experience for all our valued clients.

Key responsibilities

• Greet and welcome patients, addressing their needs and enquiries in a friendly and professional manner.
• Manage patient appointments, including scheduling, rescheduling and confirming.
• Efficiently process patient registrations, collections of accounts receivables and other administrative tasks.
• Liaise with internal teams to coordinate patient care and communicate updates.
• Assist with general office duties as required.

About you

• Proven experience in a customer service or patient-facing role.
• Excellent communication and interpersonal skills, with a friendly and empathetic approach.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems and office software.

Benefits

• Competitive salary
• Opportunities for career progression
• Healthcare coverage
• Ongoing training and development programs
• A supportive and collaborative work environment

About us

Core Concepts Pte Ltd is a leading provider of healthcare services in Singapore. Our mission is to deliver exceptional care and improve the well-being of our patients. With a team of highly skilled professionals and state-of-the-art facilities, we are committed to excellence in everything we do.