Customer Experience Representative

Customer Experience Representative - Project Coordination - Customer Success

You can make an impact in our Customer Experience Representative role within the Healthcare Industry

At LogiQuip, we help hospitals create safer, more efficient healthcare environments through innovative supply chain solutions. Our team works with healthcare organizations across the United States to solve complex challenges through expert guidance, innovative products, and exceptional service.

We're looking for a Customer Experience Representative who thrives on problem-solving, building relationships, and delivering outstanding customer experiences. This role is more than customer service. You will be a trusted partner to customers, collaborate across multiple departments, and play a key role in ensuring projects move seamlessly from quote to delivery.

If you enjoy working in a fast-paced environment where no two days are the same and where your contributions directly impact customer satisfaction and business success, we'd love to hear from you.

Why Join LogiQuip?

• Be part of a growing company that is transforming healthcare environments.
• Work cross-functionally with Sales, Operations, Supply Chain, Logistics, and Accounting.
• Develop expertise in healthcare storage, project management, and customer experience.
• Gain exposure to industry-leading design tools and technology.
• Enjoy a collaborative culture that values continuous improvement, learning, and innovation.
• Make a meaningful impact by supporting hospitals and healthcare professionals nationwide.

What You'll Do

As a Customer Experience Representative, you'll serve as a primary point of contact for customers while coordinating internally to ensure an exceptional experience throughout every stage of the customer journey.

Key Responsibilities

• Manage customer requests related to orders, quotes, documentation, invoices, returns, credits, and issue resolution.
• Serve as a critical liaison between customers, sales teams, operations, logistics, scheduling, and accounting.
• Proactively identify solutions, remove obstacles, and drive timely resolution of customer concerns.
• Provide accurate project updates and communicate effectively with both internal and external stakeholders.
• Support customers through all stages of their projects while ensuring a seamless experience.
• Utilize design tools, including Autodesk applications, to create visual representations of healthcare storage solutions.
• Build strong customer relationships through professionalism, responsiveness, and expertise.
• Continuously expand knowledge of products, systems, industry trends, and internal processes.
• Champion continuous improvement initiatives that enhance the customer experience and operational efficiency.

What Makes You Successful

The ideal candidate combines strong customer service skills with curiosity, initiative, a process improvement mindset and a passion for solving problems.

You're Likely a Great Fit If You:

• Take ownership and follow through until issues are fully resolved.
• Enjoy managing multiple projects and priorities simultaneously.
• Communicate confidently with customers and internal teams.
• Thrive in a collaborative, team-oriented environment.
• Look for opportunities to improve processes and create better outcomes.
• Are driven by delivering exceptional customer experiences every day.

Qualifications

Required

• Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred. Equivalent professional experience will be considered.
• 2+ years of customer service, customer experience, account support, or project coordination experience.
• Experience managing customer orders, quotations, or project-related activities.
• Strong proficiency with business software, including ERP systems, Microsoft Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and time-management abilities.
• Ability to work independently while contributing to a collaborative team environment.

Preferred

• Experience with Autodesk products, including AutoCAD, Revit, or FormIt.
• Experience supporting healthcare, construction, manufacturing, or project-based industries.
• Sales support or product installation experience.
• Lean, Six Sigma, or Continuous Improvement training or experience.

What You'll Bring

• A customer-first mindset.
• Positive energy and professionalism.
• Strong attention to detail.
• A desire to learn and grow.
• A commitment to excellence and teamwork.

Compensation

** LogiQuip offers a competitive total compensation package that includes base salary plus potential performance-based incentives, along with a comprehensive benefits package and opportunities for professional growth.

Job Type: Full-time

Pay: $54,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Work Location: In person