Customer Experience Representative

Customer Experience Representative
Pratt Chevrolet GMC Chrysler Dodge Jeep Ram – Calais, Maine

Job Description
Pratt is a trusted, top-rated automotive dealership and service center. We take pride in providing honest, transparent, and high-quality care for every customer interaction, and we’re looking for a Customer Experience Representative who can help deliver that same exceptional experience every day.

What You’ll Do

• Greet customers in person, by phone, and digitally
• Serve as a primary point of contact for customer inquiries and follow-up
• Schedule service appointments and assist with daily workflow coordination
• Dispatch and manage loaner vehicles
• Process payments accurately and efficiently
• Help resolve customer concerns and escalate issues appropriately when needed
• Support clear communication between customers and dealership departments
• Reach out to customers with service offers and assist with scheduling appointments
• Additional duties may be assigned as necessary to support customer experience operations

What We’re Looking For

• Strong communication and listening skills
• Friendly, professional, customer-focused attitude
• Ability and willingness to learn dealership processes and systems
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Comfortable using computers, phones, and basic software
• Valid driver’s license
• Previous customer service, retail, hospitality, or administrative experience preferred

Job Type
Part Time

Pay: From $16.00 per hour

Work Location: In person