Customer Experience Representative

Do you enjoy building customer relationships, following up on leads and turning opportunities into long-term partnerships? Then this role is for you!

As a Customer Experience Representative, you are the driving force behind customer success, lead follow-up and relationship management. You ensure that no opportunity is left untouched and help convert leads into long-term customer relationships.

This will be your Core Business:

• Deliver engaging online product presentations and demonstrations of our product lifts and palletizers;
• Build and maintain strong relationships with existing customers through regular evaluations and presentations, via phone, email, and in the Qimarox (online) showroom;
• Ensuring customers are satisfied with our products and services, by offering support where needed and connecting them with the right colleagues within Qimarox;
• Following up on quotations and leads via phone and email, keeping momentum in the sales process;
• Proactively reaching out to customers and prospects to identify business development opportunities and customer needs;
• Working closely together with the Sales and Marketing teams to achieve shared goals;
• Keeping the CRM system up to date by accurately recording all customer interactions.

This is who you are:

• You have excellent communication skills in English. Native-level English (US) or German language proficiency is strongly preferred. Additional languages are considered an advantage;
• You enjoy calling customers and you get energy from direct interaction;
• You can deliver compelling online product presentations;
• You are proactive, results-oriented, and driven to achieve objectives;
• You are able to work independently, but also excel in a team-oriented environment;
• Experience with CRM systems and working with customers data is a plus;
• You are flexible and willing to serve international customers, even if this involves working at times before or after regular working hours due to time zones.

We offer:

• You have the freedom to take ownership of your work while being supported by an engaged and collaborative team;
• You will be part of an international and diverse team, where different cultures, perspectives and experiences come together to achieve shared success;
• We offer a competitive salary, taking into account the experience you bring;
• Alongside a competitive salary, you will benefit from excellent secondary employment conditions, including 25 vacation days, 13 ADV days, training and development opportunities, and regular team activities;
• For this position, working from our office in Harderwijk is required.

About Qimarox

Qimarox is a leading manufacturer of components for material handling systems. As a manufacturer of palletizers, vertical conveyors (product lifts), vertical pallet conveyors (vertical palletlifts), pallet dispensers and shielding systems, Qimarox distinguishes itself by its contemporary vision and approach, in which innovation, quality and added value are of paramount importance.

Interested?

Want to apply directly? Send your CV and motivation letter to [email protected] or apply immediately via the button.

Do you have any questions? Send an email via [email protected] or call us at +31 341 436 700

Tip: On our YoutubeChannel you'll find videos of our products in action.

Acquisition based on this vacancy is not appreciated.

Soort dienstverband: Fulltime, Parttime

Salaris: €3.002,00 - €3.581,00 per maand

Arbeidsvoorwaarden:

• Bedrijfsfeesten
• Budget voor professionele ontwikkeling
• Extra vakantiedagen
• Kerstpakket
• Mogelijkheid tot promotie
• Pensioen
• Reiskostenvergoeding
• Vrijdagmiddagborrel

Screeningsvragen:

• Are you willing and able to work on-site in Harderwijk every day, and do you currently live within a 50 km radius of our office?

Werklocatie: Fysiek