Customer Experience Representative

The City of Burnside is one of Adelaide's most vibrant and sought after local government areas, combining heritage charm with contemporary community life. Home to more than 45,000 residents and located just minutes from the CBD, we are proud to deliver events, programs and experiences that bring people together, celebrate our community and create lasting connections.

Be the face and voice of exceptional customer service

Who’s hiring?

At the City of Burnside, we're passionate about creating effortless and memorable experiences for our community. We're looking for a customer-focused, adaptable and enthusiastic Customer Experience Representative to join our People and Innovation team and help deliver outstanding service across our Contact Centre and front counter operations.

So, what’s the role?

In this varied and fast-paced position, you will:

• Deliver exceptional customer service across multiple channels including face-to-face, phone, email and web chat.
• Dealing with high volume inbound enquiries regarding rates, permits, local laws, applications, bookings and other council related issues.
• Accurately capture requests, complaints and applications in corporate systems and other databases.
• Provide first point resolution for customer enquiries and service requests.
• Receipting, processing various customer payments, cashier balancing and general administrative duties.
• Support planning and development enquiries and application processes.
• Contribute to continuous improvement initiatives and customer experience enhancements.
• Work collaboratively with teams across Council to deliver positive outcomes for the community.

Enough about us…let’s talk about You!

You are passionate about helping people and thrive in a busy customer-focused environment. You have strong communication skills, a positive attitude and the ability to remain calm and professional when managing challenging situations. You will bring:

• Experience in customer service, contact centre or reception environments.
• Strong interpersonal skills with accomplished verbal and written communication skills.
• Problem solving and conflict-resolution ability.
• The ability to prioritise competing tasks with good attention to detail.
• Sound computer skills in MS Office and confident using multiple systems.
• Experience handling cash and processing financial transactions.
• Previous local government experience is highly desirable.

This position is offered on a permanent, full-time basis classified at Level 3 under the City of Burnside Administration Employees Enterprise Agreement 2023.  You will be rostered to work various shifts with staggered start and finish times ranging between 8.15am to 5.16pm to meet operational requirements.

You will be required to undertake a National Police Check as part of the on-boarding process and must have the right to live and work in Australia to apply for this position.

What’s in it for you?

As part of our team, you will have the opportunity to work with an amazing, supportive team, a beautiful area to contribute to, flexibility, a great culture and the knowledge you are improving the quality of life for people who live, work and visit our Council area. A great place to work! We strive to build a diverse, inclusive workforce that reflects our community and encourage applications from any background and ability.

Ready to apply?

Enquiries can be directed to Shakyra Parry, Team Leader Customer Experience on 8366 4200.  A copy of the position description can be obtained from Council’s website www.burnside.sa.gov.au.

Let us help you perform at your best! If you would like to discuss what accessibility adjustments can be made to the recruitment process, please email [email protected]

If you’re ready to join our team, have the skills and experience, apply in PDF format including a cover letter and CV via e-mail to [email protected]  quoting Ref No 29/26.

Applications close 9am Wednesday 14 October 2026.