Customer Experience Representative

Garvey's Office Products, a wholly owned subsidiary of Office Depot®, is seeking an enthusiastic, caring, and versatile Customer Experience Representative to join our team! If you possess strong interpersonal relationship skills, great communication skills with an emphasis on listening, then this could be an ideal fit for you!

Hours: Monday-Friday 8:30 am to 5:00 pm

Benefits Include:

• Insurance Benefits: Medical (UHC), Dental, Vision (Delta), Life, Disability, Accidental, Critical Illness, Hospitalization (UNUM), and a 401K retirement plan.
• Paid time off: 3 weeks of PTO (paid time off) earned/year; Paid holidays, Floating Holiday
• Visit our careers website to learn more! www.getgarveys.com/careers

Customer Experience Representatives are responsible for:

• Answering and responding to customer calls and emails.
• Placing customer orders.
• Setting up new customer accounts.
• Creating sale returns.
• Following up on customer orders to provide tracking or status updates.
• Helping customers navigate the GetGarveys website.
• Checking inventory for available stock as necessary.
• Communicating backorders to customers.
• Determining appropriate pricing on customer orders.
• Assisting the sales team with customer maintenance as needed.
• Continually updating and ensuring accurate notes for customers including timing for deliveries, customer addresses, etc.
• Processing, voiding and reprocessing credit cards.
• Posting new items to the GetGarveys website as needed.
• Releasing website orders for fulfillment.
• Creating custom stamp designs including creating the artwork or physical stamp as needed.
• Other duties as assigned.

Requirements

• Excellent verbal and written communication skills
• Pleasant telephone voice/manner
• Ability to compose correspondence
• Knowledge of customer service principles and practices
• Proficient in Microsoft Office Applications (including Outlook, Word and Excel).
• 1-2 years of Customer Service experience preferred.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person