Customer Experience Representative

Job Summary

Tyndell Photographic is a full-service photo packaging supply company and manufacturer of high-quality, custom-branded photo packaging products made in the USA. Family-owned and operated in Livonia, Michigan, since 1978.

Role Description

A Customer Service Representative is responsible for assisting customers, answering questions, resolving complaints, and providing excellent customer support. The role requires strong communication skills, patience, problem-solving abilities, and a positive attitude to ensure customer satisfaction.

Key Responsibilities

• Answer customer inquiries by phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and concerns in a professional and timely manner.
• Process orders, returns, exchanges, payments, and service requests.
• Maintain accurate customer records and update account information.
• Follow up with customers to ensure their needs have been met.
• Work with other departments to resolve customer issues.
• Maintain a professional, friendly, and helpful attitude.
• Meet customer service goals and performance standards.

Qualifications and Skills

• High school diploma or equivalent preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to handle difficult situations calmly and professionally.
• Basic computer skills and familiarity with customer service software.
• Good organization and time-management skills.
• Ability to work independently and as part of a team.
• Previous customer service experience is preferred but may not be required.

Work Environment

Our small business offers a friendly, team-oriented work environment where every team member plays an important role in providing an amazing customer experience through our main core values: Excellence, Reliability, Courage, Curiosity, and "Get Stuff Done". The Customer Experience Representative will work closely with customers and other team members to ensure daily operations run smoothly and customer needs are met. This position requires flexibility, a positive attitude, strong communication skills, and the ability to handle a variety of tasks in a fast-paced setting. We value teamwork, reliability, professionalism, and a willingness to learn and grow with our business.

Job Type: Full-time

Pay: $17.00 per hour starting rate

Expected hours: 40 per week

Benefits (Eligible after 90 days of employment)

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Referral program

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person