Customer Experience Representative

Would you like to work in an international environment where you'll make a genuine difference every day? At Permobil, we are passionate about improving the lives of people with disabilities through innovative assistive technology and healthcare solutions that enhance independence and quality of life.

We are looking for a proactive and customer-focused Customer Experience Representative to join our team. In this role, you'll be at the heart of the customer journey, coordinating orders, supporting customers, managing logistics, and working closely with internal and external partners to ensure an exceptional customer experience from enquiry through to delivery and ongoing support.

This is a great opportunity for someone who enjoys building relationships, solving problems, coordinating moving parts, and working in a fast-paced environment where their contribution directly impacts the people who rely on our products every day. Together, we'll continue to innovate and develop some of the world's most advanced assistive solutions, helping individuals live more independent and fulfilling lives.

The ability to communicate in English is preferred. While not a core requirement of the role, it can be valuable when interacting with regional colleagues and may support broader career opportunities within Permobil's Asia-Pacific business.

About The Role As a Customer Experience Representative, you will be responsible for coordinating domestic customer orders, managing logistics and warehouse relationships, supporting inventory management, handling customer enquiries, preparing quotations and reports, and ensuring accurate processing of business transactions.

You will work closely with customers, third-party logistics providers, warehouses, and internal teams to deliver a seamless customer experience while supporting the ongoing success of the business.

Key Responsibilities Customer Service & Order Management

• Receive and process customer orders accurately and efficiently.
• Coordinate domestic shipment and delivery arrangements.
• Manage customer enquiries and provide timely updates on orders and deliveries.
• Create and issue invoices, delivery documentation, and quotations.
• Support customers with product demonstrations and trial equipment requests.

Logistics & Inventory Coordination

• Coordinate with third-party logistics (3PL) providers and warehouse partners.
• Monitor inventory levels and assist with stock management activities.
• Track shipments and resolve delivery issues or discrepancies.
• Maintain accurate inventory records and shipment documentation.
• Support warehouse and inventory relocation activities where required.

Repair & Service Coordination

• Manage customer repair requests and coordinate repairs with external service providers.
• Monitor repair progress and provide regular updates to customers.
• Maintain accurate records of repair activities and outcomes.

Reporting & Administration

• Maintain accurate data within ERP systems and business databases.
• Prepare monthly sales, shipping, inventory, and invoicing reports.
• Support month-end reporting requirements and accounting processes.
• Upload and maintain electronic invoice records.
• Assist with data analysis and operational reporting activities.

About You To be successful in this role, you will be highly organised, customer-focused, and able to manage multiple priorities while maintaining a high level of accuracy.

Skills & Experience

• Previous experience in customer service, customer experience, order processing, logistics, supply chain, or operations support.
• Experience coordinating deliveries, inventory, or warehouse activities.
• Experience using ERP systems and business software.
• Strong administrative and data entry skills with excellent attention to detail.
• Ability to work collaboratively across multiple teams and stakeholders.
• Strong problem-solving and organisational skills.
• Experience preparing reports and working with data would be highly regarded.
• Knowledge of logistics, warehousing, import processes, or inventory management is advantageous.

Qualifications Bachelor's degree in business administration, Accounting, Supply Chain, Logistics, or a related discipline is preferred.

Why Join Permobil? At Permobil, you'll be part of an organisation driven by purpose and innovation. Every day, our products help improve independence and quality of life for people around the world.This role provides the right candidate with opportunities to learn and develop professionally. There is plenty of exposure to a diverse range of business functions including customer experience, logistics, and operations.

Apply Now If you are a customer-focused professional who enjoys coordinating people, processes, and logistics while delivering outstanding service, we'd love to hear from you.

Please submit your resume and a cover letter outlining why you are interested in the role and how your skills and experience make you a suitable candidate.

For any enquiries regarding this position please contact Bennett by email at [email protected].