Customer Experience Representative

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13687835 **Are

you ready to make a difference? Choose to work for one of the most

trusted companies in Kansas.**

**You Belong At Blue**

We are always looking for exceptional talent to join our growing team.

We hire Customer Experience Representatives throughout the year based on

business needs. By submitting your application, you're expressing

interest in **current and future opportunities** with our Customer

Experience team.

Your application may be reviewed for an immediate opening or retained

for consideration for a future hiring date that matches your

qualifications and availability. We warmly invite you to a**pply today

to join our talent pipeline.** Even if there isn't an immediate opening

that aligns with your availability, we can consider you for upcoming

opportunities.

• Why Join Us?**
• **Make a Positive Impact:** Your work will directly contribute to

the health and well-being of Kansans.

• **Family** **Comes First**: Total rewards package that promotes the

idea of family first for all employees. Paid vacation and sick leave

with paid maternity and paternity available immediately upon hire

• **Professional Growth Opportunities:** Advance your career with

ongoing training and development programs.

• **Dynamic Work Environment:** Collaborate with a team of passionate

and driven individuals in a work environment that promotes

flexibility.

• **Trust and Stability:** Work for one of the most trusted companies

in Kansas with over 80 years of commitment, compassion and

community.

• **Inclusive Work Environment:** We pride ourselves on fostering a

workplace where everyone is valued and respected.

**Benefits & Perks**

• Base compensation is only one component of your competitive Total

Rewards package

• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 401(k) plan matching up to 5%
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

**Job Summary**

The customer experience representative provides a world class customer

service experience through resolution of complex customer inquiries from

members, employers, and providers.

\\ This position is eligible to work remotely, or onsite in accordance

with our Telecommuting Policy. Applicants must reside in Kansas or

Missouri or be willing to relocate as a condition of employment.

**What you'll do**

• Research, resolve, and respond to inquiries and correspondence via

telephone, written, and email communication. Inquiries can be

regarding contract benefits, eligibility, coverage and plan changes,

payments, claims, prior authorization, appeals, and complaints.

• Resolve customer inquiries and complaints in a timely and accurate

Manner According To Company And Regulatory Requirements.

• Work with peers, other departments, and leadership to find

appropriate solutions to problems.

• Perform assigned job-related duties as required, including any

special projects.

**What you need**

Education And Experience

• High school diploma or equivalent is required.
• College or continuing education courses in communications and/or

medical related fields is preferred.

• Two years of navigating multiple computer systems is preferred.
• Two years of customer service experience is preferred.

**Physical Requirements**

• Communicate by telephone 95 percent of the workday.
• Use a personal computer in a stationary position at least 95 percent

of the workday.

Knowledge/Skills/Abilities Effective communication skills to resolve complex inquiries and

c mplaints.

Ability to interact positively with internal and external customers

while demonstrating empathy, adaptability, problem solving, and

listening skills.

Analytical and problem-solving skills to diagnose problems and recommend

effective solutions.

Ability to listen, talk, type, and perform research simultaneously using

various research channels.

Time-management skills to respond to customer inquiries promptly.

Technical skills to effectively use computer programs and troubleshoot

simple computer issues.

Must be comfortable working independently in a structured environment.

Ability to adhere to a rigid schedule and have regular and predictable

attendance.

A license from the Kansas Department of Insurance is not required for

general employment. However, if an employee is trained to handle

• direct enrolled calls**-excluding calls that are strictly
• service-only**-they will be required to **obtain and maintain an

active insurance license** issued by the Kansas Department of Insurance.

Upon