Customer Experience Representative

Customer Experience Representative

NBR Equipment Inc - Cranbury, NJ

Due to DRAMATIC GROWTH Distribution company is URGENTLY in need of an experienced Customer Experience Representative to work in our Cranbury, NJ Office. With focus on order entry and follow-up

Job Description

Answer customer inquires via e-mail or telephone in a timely manner

Process purchase orders received via e-mail or fax and ensure accuracy of the order details

Acknowledge order confirmation to customers via fax or email

Maintain customer accounts information and conduct follow-up calls

Maintain a strong working relationship with the sales team

Establish and maintain a professional liaison with all departments

Resolve order issues such as shortages, overages, returns or discrepancies

Qualifications

Experience a must.

Excellent verbal and written communication skills

Ability to listen, empathize, and effectively handle challenges in a professional manner

Ability to build and maintain customer relationships

Ability to maintain a positive attitude in a fast-paced team environment

Attention to detail and the ability to prioritize tasks at hand

Ability to follow guidelines and adjust to changes when required

Desire to grow with the company

Proficiency with Microsoft Office

Quick Books Knowledge a PLUS

Experience with ERP systems

College degree preferred

Job Type: Full-time'
'
Work Remotely

• No

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• Health insurance
• Paid time off

Education:

• Associate (Required)

Experience:

• Microsoft Excel: 3 years (Required)
• Customer Service: 1 year (Required)

Work Location: In person