Customer Experience Representative I

As a Customer Experience I Representative, you are responsible for providing an extraordinary experience through all avenues of communication including phone, email and chat. As a Customer Experience I Representative, you are expected seek solutions that provide the optimal outcome for both the customer and TAB Bank. A Customer Experience Representative is empowered to work with management to identify deficiencies in products, services, or bank systems.

Responsibilities:

• Build lasting relationships with all TAB Bank clients by providing extraordinary experience.

• Handle all omnichannel communications both inbound and outbound including phone, email and chat.

• Responsible for handling routine to complex needs of customers regarding their relationship with TAB Bank.

• Answer Inquiries, resolve problems, promote products and enhance customer knowledge.

• Obtain knowledge and understanding of all banking departments and products to provide customers with the highest quality of service possible.

• Adhere to and meet call evaluation requirements and expectations.

• Advance through certification levels in an outlined timeline.

• Adhere to bank policies and procedures.

• Own the customer’s experience.

• Other bank projects and duties as assigned.

Education and Experience Requirements:

• 6 months minimum of customer service experience required; a combination of experience, education, skills, and community involvement may be taken into consideration to meet qualification requirements.

• Some banking experience preferred, not required.

• Candidate must be dependable, detail-oriented, observant, and thorough.

• Candidate must have strong interpersonal (verbal and written) communication skills.

• Basic computer skills including the ability to navigate multiple windows and applications and utilizeOther duties as assigned. all tools available to find information.

• Other duties as assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.