Customer Experience Representative NOT REMOTE

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Paid time off
• Training & development
• Vision insurance

Join Our Call Scheduling Center Team!

Are you a people-person with excellent communication skills? Do you enjoy helping customers and keeping things organized? Our fast-paced Call Scheduling Center is looking for a dependable, upbeat Customer Experience Representative to join our growing team.

✅ What You’ll Do

Answer inbound calls and assist customers with scheduling appointments

Make outbound calls for follow-ups and reminders
Provide excellent service and support to both customers and franchise partners
Accurately log call details into our scheduling system
Work closely with our team to ensure smooth daily operations

What We’re Looking For

Strong verbal communication and listening skills

A friendly, professional phone manner
Ability to multitask and stay organized
Computer literacy (Google Suite experience a plus). Training on multiple CRM systems provided
Previous call center or customer service experience preferred (but not required—we will train the right person!)

Position Details

• Location: 1821 Belt Line Road Garland, TX 75044
• Schedule: Full time and part time positions available
  • Shift 1: Mon 11am-7pm, Tues 8am - 4pm, Thurs 10am-6pm, Fri 7am - 3pm, Sat 9:30am-5:30pm
  • Shift 2: Mon- Thur 5pm-8:30pm,. Fri 5pm-8pm Shift 3: Sat 12pm-8pm, Sun 9am-5pm
• Pay: $14-17 per hour, performance and outbound appointment booking bonuses
• Benefits: 401k company matching, dental and vision insurance, AFLAC, paid vacation and paid holidays after 90 days, business casual working environment, flexible schedules, discounts on carpet cleaning.

Why Join Us?

At our Call Scheduling Center, we don’t just answer phones—we build trust and keep our clients’ businesses running smoothly. You’ll be part of a supportive team that values professionalism, integrity, and growth.

Apply Today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Chem-Dry Carpet Cleaning Corporate.