Customer Experience - Sales

About the role

This role focuses on managing customer experience and ensuring showroom operations meet company standards and Corporate Identity guidelines. You will conduct customer satisfaction surveys, Net Promoter Score calls, and follow-ups throughout the sales journey, while monitoring and evaluating customer feedback to address concerns and implement corrective actions.

Key responsibilities

• Ensure proper showroom operations and compliance with company standards and Corporate Identity (CI) guidelines
• Conduct customer satisfaction surveys, Net Promoter Score (NPS) calls, and follow-ups throughout the sales journey
• Monitor and evaluate customer feedback, addressing concerns and implementing necessary corrective actions
• Drive continuous improvement in Sales NPS and overall customer satisfaction by identifying areas for improvement and implementing effective action plans

About you

• Bachelor's Degree in Business Administration or related field
• Experience in Customer Service, Automotive Sales is an advantage
• Customer centric, detail oriented, proactive and capable of coordinating with different departments