Customer Experience Specialist

Key Responsibilities

·       Perform day-to-day day-to-day operations to provide professional & friendly service in all channels, to enlighten and retain customers

·       Extract customers insight and proactively reach out to customers for delighting customers

·       Handle and resolve complaints and complex enquiries effectively

·       Maintain good customer relationship and ensure customer satisfaction

·       Keep records of customer interactions, comments and complaints, and act on it

·       Work with cross departments to resolve enquiries and enhance customer experience

·       Work with various teams and make sure CX talking point are align with happenings in WNP

·       To support Ad-hoc promotions / events if necessary

·       5 days job included weekends and public holiday

Who you are

• Educational Level: Diploma or above.
• 1-3 years or above of working experience in Customer Service, Sales or Call Center
• Excellent communication and interpersonal skills to deliver exceptional customer service.
• Strong coordination and organizational abilities to collaborate effectively with internal teams.
• Detail-oriented with the ability to multitask and prioritize tasks.
• Proficiency in using customer service software and systems to manage inquiries and track customer interactions.
• Good command of written and spoken English, Chinese and Mandarin
• Immediate availability is preferred