Customer Experience Specialist

Location: Blacktown
Salary Package: $70,000-$80,000 + Superannuation
Role Highlights: Join a globally recognised leader in specialist solutions and services, known for innovation, quality and exceptional customer experience.
This is more than a traditional customer service role. You'll be a trusted point of contact for customers, business owners and Key Account Managers, managing enquiries, supporting customer retention and providing first-line technical support. With plenty of variety, you'll build your product knowledge, strengthen your relationship management and negotiation skills, and gain valuable exposure across the wider business.

Key Responsibilities

• Deliver exceptional customer service across phone, email and other communication channels.
• Manage customer enquiries and complaints, providing timely and effective resolutions.
• Support customer retention through proactive engagement, relationship building and negotiation.
• Provide first-line technical support across a range of products and services.
• Build strong relationships with customers, business owners and internal Key Account Managers.
• Maintain accurate customer records, complete administration and collaborate with internal teams to deliver seamless outcomes.

Candidate Profile:
To be successful in this role, you'll be an energetic, personable and adaptable customer service professional who enjoys creating positive customer experiences and working collaboratively.

• Strong customer experience skills with confidence across customer service, retention and first-line technical support.
• Excellent communication skills, with a professional, engaging and confident approach.
• Strong problem-solving, negotiation and conflict resolution skills, with a focus on achieving positive outcomes.
• Relationship-focused and collaborative, with the ability to build trust with customers, business owners and internal teams.
• Proactive, organised and solutions-focused, with strong attention to detail and the ability to thrive in a fast-paced environment.

Company, Culture and Benefits

• Full-time, permanent opportunity based in Blacktown, Monday to Friday, standard office hours.
• Convenient onsite parking and a supportive office environment.
• Genuine career progression with opportunities to grow and move across different areas of the business.
• Inclusive, supportive and family-oriented culture where everyone is valued.
• Citizens or Permanent Residents onlu

**How to Apply:**Click the apply button or send your CV to [email protected]