Customer Experience Specialist

Your Organisation

Woodforde Group is partnering with a growing Australian-owned business undergoing an exciting period of transformation. As they continue to refine systems, enhance customer experiences, and strengthen operational processes, they are seeking a Customer Experience Coordinator who thrives on being part of positive change and making a genuine impact.

Based in Richlands, this opportunity will suit someone who enjoys working in a fast-paced environment, takes pride in accuracy, and can remain calm and professional when managing customer concerns. You'll join a collaborative team where ideas are welcomed, continuous improvement is encouraged, and your contribution will help shape the future of the customer experience function.

What You'll Be Doing

• Deliver exceptional customer service via phone and email, even in challenging situations
• Process customer orders accurately and efficiently with a strong focus on detail
• Resolve customer enquiries, complaints, and delivery issues with professionalism and empathy
• Monitor DIFOT performance and proactively manage customer expectations
• Work across ERP systems (Pronto preferred) to maintain accurate records and order information
• Liaise closely with operations, production, transport, and scheduling teams to ensure seamless service delivery
• Identify inefficiencies and contribute ideas that improve processes, customer outcomes, and team performance
• Support the business through ongoing operational improvements and change initiatives

What We're Looking For

• Previous experience within customer service, customer experience, order processing, or internal sales
• Exceptional attention to detail and the ability to manage multiple priorities simultaneously
• Resilience and professionalism when dealing with frustrated customers or complex issues
• Strong problem-solving skills and a proactive approach to finding solutions
• Adaptable and comfortable working within a business experiencing growth and operational change
• Confident communicating with stakeholders across all levels of the organisation
• Experience using ERP systems, ideally Pronto, will be highly regarded
• Previous experience within building products, construction, manufacturing, or a related industry preferred

What's On Offer

• $75,000 - $85,000 + Super
• Onsite parking and salary packaging options
• Structured onboarding and comprehensive training
• Genuine opportunity to influence processes and contribute to business improvement initiatives
• Supportive leadership team with an open-door approach
• Career development opportunities within a growing organisation
• Social and collaborative team environment
• Own transport required

Why This Role?

This is more than a customer service position. It's an opportunity for someone who thrives under pressure, and takes satisfaction in turning customer challenges into positive outcomes. If you're resilient, detail-focused, and motivated by the chance to contribute during a period of significant change and improvement, we'd love to hear from you.

Please submit your resume for consideration with a short cover letter to include the referenceJob #14452071 to confirm you have reviewed the requirements above.

Every application we receive is read by a real recruiter who understands the role, the client, and your career journey. No bots, just people who care.

#SCR-robyn-danby

Learn more about Woodforde Group and how we can help you: 
https://woodfordegroup.com.au/
At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.