Customer Experience Specialist

Customer Experience Specialist At Lorygen Group The Opportunity Lorygen Group is adding a Customer Experience Specialist to work across digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery. The Customer Experience Specialist will coordinate client or account support, follow-up, and service delivery. The opening is full time, fully remote, and open to candidates throughout the United States.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $64,000 - $73,000 per year

Your Day-to-Day

• Serve as a consistent point of contact for assigned customers or internal account teams in the Customer Experience Specialist role at Lorygen Group.
• Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Customer Experience Specialist role at Lorygen Group.
• Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across digital services and customer delivery in this Customer Experience Specialist position.
• Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Lorygen Group team as part of Customer Experience Specialist work.
• Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting digital services and customer delivery in the Customer Experience Specialist role at Lorygen Group.
• Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Customer Experience Specialist responsibilities at Lorygen Group.

What You'll Bring

• Strong customer communication, organization, documentation, and follow-up skills for the Customer Experience Specialist opening at Lorygen Group.
• Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
• Ability to manage multiple accounts or requests without losing deadlines or documentation.
• Professional judgment when escalating service problems or customer concerns.
• Strong attention to detail and a dependable customer-service mindset.
• A pre-employment background check is required.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $64,000 - $73,000 per year

Application Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.