Customer Experience Specialist

Overview

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men’s suiting and shirting.

Position Overview

The Customer Experience Associate role is an exciting entry-level opportunity to get your foot in the door at a rapidly growing company with major potential for growth and advancement.

This position offers the chance to work directly with C-suite level executives on a daily basis and serves as a launchpad to move into more specialized roles based on your interests and skill set.

In this role, you will support the Customer Service Manager in all facets of State and Liberty’s customer experience, acting as a key player in creating memorable, revenue-generating, and loyalty-building interactions. Responsibilities include handling VIP customer inquiries, managing custom order logistics and follow-ups, and supporting additional sales initiatives.

Your day-to-day will primarily involve phone and email-based customer service and outreach, as well as coordination with warehouse operations and daily fulfillment activities. You’ll be an integral part of the team, working cross-functionally and helping to drive the company forward.

You will get to work with an incredibly close knit team of passionate teammates who prioritized the culture above all else. The team is composed of high character individuals who do not take themselves too seriously but are dead serious about their growth, development and the customer experience.

The ideal candidate is highly motivated, dynamic, resourceful, and thrives in a fast-paced environment. If you're ready to make an immediate impact, contribute to a high-energy team, and grow with a company that values performance and potential, this role is for you.

Work Location: This role will be based out of the headquarters in Ann Arbor, Michigan.

Compensation Expectations:

• Competitive salary
• Bonus potential
• Opportunity to be an early member at a people-centric, fast-growing startup

Job Type: Full-time

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Job Benefits:

• Comprehensive health insurance package with an employer contribution
• 401K available after 1 year of employment
• Employee Discount
• Opportunity to be a critical member at a people-centric, fast-growing company

IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

*Notice to California Job Applicants

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