Customer Experience Specialist

Opportunities to Shine and Grow.

More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives .

Your Impact

Customer Experience & Communication

• Serve as the primary liaison between warehouse teams and customers, ensuring clear and timely communication.

• Respond to customer inquiries and resolve issues with professionalism and urgency.

• Write and deliver accurate business correspondence and apply professional telephone communication skills.

• Escalate complex issues to management when necessary, ensuring resolution and customer satisfaction .

Order & Shipment Coordination

• Accurately process inbound and outbound paperwork, ensuring data integrity and timely system updates.

• Schedule and coordinate freight, drayage, and load appointments to meet customer timelines.

• Ensure all special requests are documented and executed according to customer expectations

Billing & Documentation

• Prepare and issue accurate invoices for receiving, outbound processing, and value-added services.

• Complete month-end billing and ensure all customer accounts are invoiced by the 2nd business day of each month.

• Maintain clean, auditable records and documentation for all transactions.

Inventory & Process Support

• Assist with physical inventories and second counts to support 99% inventory accuracy.

• Identify process inefficiencies and support improvements to enhance service and cost-effectiveness.

• Promote and uphold company policies and procedures as outlined in the employee manual.