Customer Experience Specialist

Responsibilities

• Respond to customers’ questions, messages, emails, or comments on every channel in a timely manner and create a customer response manual as a standard practice for all the Representatives.
• Collaborate with Product Marketing Specialist to create product communication packages and user manuals.
• Communicate with customers as requested by other teams and ensure that all the communications are current, consistent, and compelling.
• Keep up with product value propositions, all the marketing content, current events, and market trends to better understand customers’ situations and questions.
• Analyze all the questions, messages, emails, or comments to provide a product recommendation to Product Owner and enhance communication packages and user manuals.

Qualifications

• Bachelor’s degree or higher in Finance and Economic or related fields.
• Great understanding of investment products such as stock, mutual fund, and cryptocurrency.
• IC License.
• Proven work experience as an investment customer service representative.
• Effective verbal and written communication skills in Thai and English.
• Creativity and problem-solving skills.
• Empathy, ability to connect with customers, and ability to turn customer insights into content pieces.
• Ability to multi-task, prioritize, and work efficiently under pressure with careful attention to detail.