Customer Experience Specialist

Salary: $55,000 - $65,000

Location: Columbus, OH (Onsite)

Why This Opportunity Stands Out

• Clear career growth path into senior customer experience, account management, business development, and leadership roles
• High-visibility position with exposure to multiple areas of the business
• Opportunity to take ownership of customer solutions and make a direct impact
• Exposure to sales support, operations, customer relationship management, and order management
• Stable, full-time onsite opportunity with room for increased responsibility
• Ability to build long-term customer relationships and contribute to business growth

Key Responsibilities For The Customer Experience Specialist

• Respond to customer inquiries via phone and email
• Prepare quotes and process customer orders accurately
• Coordinate order changes and special customer requests
• Provide updates on order status, production, and shipping timelines
• Partner with internal teams to ensure timely order fulfillment
• Support customer relationships and assist with follow-up activities

Qualifications For The Customer Experience Specialist

• Prior customer service, customer support, inside sales support, or related experience
• Strong proficiency with Microsoft Office
• Experience managing customer orders, quotes, or related transactions
• High level of professionalism, organization, and attention to detail in all communications and customer interactions