Customer Experience Specialist

Role Title: Customer Journey Advisor，Location might change to Azusa end of the year

Evotrex — Live in Adventure

Evotrex is redefining electric mobility through innovation, craftsmanship, and a customer‑first philosophy. We believe the ownership journey begins long before a customer takes delivery — it starts the moment someone becomes curious about Evotrex.

We are seeking a Customer Journey Advisor to guide prospective customers from initial interest through purchase, ensuring every interaction feels personal, informed, and effortless.

Role Overview

The Customer Journey Advisor is the primary relationship builder for future Evotrex owners. You will nurture leads, educate customers, provide transparent guidance, and maintain consistent follow‑up throughout the buying process.

Your mission: no customer slips through the cracks, every customer feels supported, and every step of the journey feels premium. This role blends customer engagement, product expertise, and operational coordination to deliver a concierge‑level experience that builds trust and drives conversion.

Key Responsibilities

Pre‑Purchase Engagement

• Serve as the first point of contact for prospective customers exploring Evotrex vehicles.
• Conduct personalized outreach to understand customer needs, lifestyle, and EV readiness.
• Provide clear, friendly education on vehicle features, charging, pricing, and configuration options.
• Host virtual or in‑person walkthroughs, demos, and Q&A sessions to help customers feel confident and informed.

Lead Nurturing & Follow‑Up

• Maintain consistent, proactive follow‑up with all leads — ensuring customers feel remembered, supported, and never pressured.
• Track customer milestones (initial inquiry, test drive, configuration, financing, etc.) and follow up at each stage.
• Re‑engage dormant leads with thoughtful check‑ins, updates, and personalized recommendations.
• Build long‑term relationships that convert interest into purchase.

Buying Phase Support

• Guide customers through configuration, ordering, financing, and delivery preparation.
• Provide transparent updates on timelines, next steps, and any changes.
• Coordinate internally to ensure customers experience a smooth, predictable buying process.
• Advocate for customers to remove friction and accelerate progress through the purchase pipeline.

Customer Experience Excellence

• Deliver a concierge‑style experience that reflects Evotrex’s premium brand values.
• Capture customer feedback and identify opportunities to improve the pre‑purchase and buying journey.
• Maintain detailed records of interactions, preferences, and progress in CRM systems.
• Support events, test‑drive programs, and community engagement initiatives that enhance the customer journey.

Cross‑Functional Collaboration

• Partner with marketing to refine messaging, follow‑up strategies, and customer education materials.
• Work with product teams to stay current on new features, updates, and technical improvements.
• Collaborate with delivery teams to ensure customers transition smoothly from purchase to ownership.

Qualifications

Required

• 2–5 years of experience in customer experience, sales advising, automotive retail, EV education, or similar fields.
• Exceptional communication skills with the ability to simplify complex topics.
• Strong follow‑up discipline — you enjoy staying organized and keeping customers engaged.
• High empathy and a genuine passion for helping people make confident decisions.
• Ability to manage multiple customers and timelines simultaneously.

Preferred

• Experience in EV, automotive, mobility, or technology industries.
• Familiarity with CRM tools and structured follow‑up workflows.
• Background in consultative sales, customer success, or concierge‑style service roles.
• Technical understanding of EV systems, charging, and connected vehicle features.

What You’ll Bring

• A customer‑obsessed mindset and a talent for building trust quickly.
• A proactive approach to communication and follow‑up.
• Curiosity and enthusiasm for electric mobility.
• A commitment to delivering a premium, frictionless customer experience.

Why Evotrex

• Play a foundational role in shaping the Evotrex customer journey.
• Work with a team that values innovation, transparency, and customer delight.
• Competitive compensation, benefits, and growth opportunities.
• Be part of a company pushing the boundaries of EV design, performance, and experience.

Pay Structure: Base Pay + Performance/Target Bonus, Pay Negotiable