Customer Experience Specialist

Duties and Responsibilities

1. Assist in generating more sales/revenue through telemarketing and booking solicitation by calling customers every day and joint sales call.

2. Handle customer inquiries received through phone, email and other platforms. Resolve complaints in a timely fashion. Tracking and analyzing customer encounters to identify errors, inconsistencies and possible areas of improvement.

3. Manage and monitor customer transactions by regularly providing updated cargo status through email and other platforms.

4. Communicate and coordinate with branches/agents and other internal stakeholders the day-to-day shipment requirements and other related services to identify gaps and opportunities, making sure that customer’s needs are met.

5. Prepare and submit freight rate proposal based on current published rate through email and/or other platforms to walk-in customers for possible business opportunity.

6. Perform any other function as assigned by his/her immediate leader.

Minimum Qualifications

1. Graduate of any 4-year course

2. Proficient in both oral and written communication

3. Computer literate, knowledgeable in MS Office tools

4. Good Interpersonal skills

5. Proficient in problem solving and multi-tasking.