Customer Experience Specialist

Please review the Job description and requirements carefully before applying

We are looking for a dedicated Customer Experience Specialist to enhance customer engagement and service for our students.

Responsibilities

CX will be the central point of contact for our students and play a key role in ensuring an outstanding experience.

• Confirmation Emails: Compose and send confirmation emails for Students.
• Feedback and Surveys: Handle feedback and conduct surveys for continuous improvement of the customer experience.
• Approval of Requests in the Evaluation System: Responsible for approving requests and managing the evaluation system.
• Google Reviews: Manage and maintain daily Google reviews.
• Building Good Relationships with Students: Foster long-term, positive relationships with students to meet their needs effectively.
• Handling Escalations as 2nd Line: Take responsibility for handling and resolving escalated requests and issues to ensure high satisfaction.

Qualifications

• Experience in customer service or a similar role, ideally in the education sector.
• Excellent communication skills.
• Empathy and the ability to build positive relationships with students.
• Team player with a self-motivated and structured approach to work.

If you are passionate about enhancing the student experience and building strong relationships, we want to hear from you!