Customer Experience Specialist

We are looking for a Customer Experience Specialist to support clients and legal teams by managing incoming inquiries and handling case-related administrative tasks. This contract opportunity is based in Salt Lake City, Utah, and is ideal for someone who enjoys delivering attentive service in a fast-paced, detail-oriented environment. The right candidate will communicate clearly, stay organized across multiple tasks, and provide dependable support for a range of law firm matters.

Responsibilities:

• Respond to inbound calls with care, gather key details, and provide accurate assistance to callers.

• Support legal case workflows by completing administrative tasks, updating records, and maintaining organized documentation.

• Manage email communication with clients and internal teams to ensure timely follow-up and clear information sharing.

• Navigate multiple browser windows and systems efficiently while handling customer interactions and research needs.

• Help resolve service and connectivity-related issues by identifying concerns and directing them appropriately.

• Maintain a high standard of customer care by addressing questions with patience, accuracy, and attention to detail.

• Track case-related activity and ensure information is entered correctly to support ongoing legal matters.

• At least 1 year of experience in customer service, call center support, or a similar client-facing role.

• Ability to manage a high volume of inbound calls while maintaining professionalism and accuracy.

• Comfortable working across multiple browsers and web-based systems at the same time.

• Strong written communication skills for clear and effective email correspondence.

• Proven ability to deliver a positive customer experience and build trust with callers.

• Problem-solving skills with the ability to address basic connectivity or service-related concerns.

• Strong organizational skills and attention to detail when handling administrative work.

TalentMatch ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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