Customer Experience Specialist

Make a Difference in the Lives of Families Every Day

At Sitters Child Care Services, we believe that exceptional customer experiences create lasting relationships. Every interaction with a family is an opportunity to build trust, provide support, and make a positive impact.

We are looking for a passionate, energetic, and customer-focused Customer Experience Specialist who thrives on helping people, solving challenges, and delivering outstanding service. If you enjoy building relationships, creating memorable customer experiences, and working in a fast-paced environment where no two days are the same, we would love to meet you.

This is more than a customer service role—it's an opportunity to become a trusted advisor to families and play a key role in their journey with Sitters Child Care Services.

Why Join Us?

✨ Be part of a growing and respected childcare services company.

✨ Work in a supportive, collaborative, and professional environment.

✨ Develop your career in customer experience, client relations, and service excellence.

✨ Receive ongoing training and development opportunities.

✨ Make a meaningful difference in supporting children and families across the UAE.

✨ Join a team that values professionalism, innovation, accountability, and customer satisfaction.

Your Impact

As our Customer Experience Specialist, you will be the first impression of our company and the trusted point of contact for our clients.

You will:

· Create exceptional customer experiences through every interaction.

· Support families with service inquiries, bookings, and ongoing care arrangements.

· Build strong and lasting relationships with clients.

· Help convert inquiries into successful service bookings.

· Coordinate appointments and schedules efficiently.

· Resolve customer concerns with professionalism and empathy.

· Identify opportunities to improve customer satisfaction and service delivery.

· Work closely with multiple departments to ensure a seamless client experience.

Key Responsibilities

Customer Experience Excellence

· Deliver outstanding service through phone, email, WhatsApp, and digital communication channels.

· Ensure every customer interaction is handled with professionalism, empathy, and care.

· Act as a trusted advisor by understanding customer needs and recommending suitable solutions.

· Maintain high customer satisfaction and service quality standards.

Client Relationship Management

· Build strong relationships with prospective and existing clients.

· Follow up with customers to ensure a positive service experience.

· Support customer retention through proactive communication and engagement.

Service Coordination & Scheduling

· Manage bookings, appointments, and service requests accurately.

· Coordinate with internal teams to ensure timely and efficient service delivery.

· Monitor ongoing customer requests and ensure successful completion.

Lead Conversion & Business Support

· Respond to new inquiries promptly and professionally.

· Support business growth by converting customer inquiries into confirmed bookings.

· Identify opportunities to introduce additional services based on customer needs.

Problem Resolution

· Handle customer concerns and complaints confidently and professionally.

· Take ownership of issues and ensure they are resolved effectively.

· Escalate complex matters when required while maintaining customer confidence.

Qualifications & Experience

Essential Requirements

✔ Bachelor's Degree in any field.

✔ Minimum 2 years of customer service, customer experience, client relations, or customer support experience in the UAE.

✔ Experience using appointment booking, scheduling, or CRM systems.

✔ Excellent communication skills in English, both written and verbal.

✔ Strong organizational and multitasking abilities.

✔ Professional, confident, and customer-focused attitude.

✔ Ability to work under pressure and manage multiple priorities.

✔ Immediate availability or short notice period preferred.

Preferred Experience

⭐ Childcare, healthcare, hospitality, education, or service industry experience.

⭐ Experience handling customer complaints and service recovery.

⭐ CRM and customer relationship management experience.

⭐ Arabic language skills are an advantage.

What Makes You Successful in This Role?

You are:

· Passionate about delivering exceptional customer experiences.

· A strong communicator who builds trust easily.

· Solution-oriented and calm under pressure.

· Detail-oriented and highly organized.

· Proactive, positive, and eager to learn.

· Motivated to exceed customer expectations and contribute to business growth.

Why Candidates Love This Opportunity

· Opportunity to work with one of the UAE's trusted childcare service providers.

· Career growth and development opportunities.

· Professional and supportive workplace culture.

· Ongoing training and coaching.

· Meaningful work supporting families and children.

· Exposure to customer experience, operations, scheduling, and relationship management.

· Competitive salary and benefits package.

How to Apply

Join a team where your work truly makes a difference. Every conversation, every booking, and every customer interaction contributes to supporting families and enhancing the quality of childcare services across the UAE.

Interested candidates are invited to submit their updated CV through Indeed or email their application directly to: Email: [email protected]

Subject: Application – Customer Experience Specialist

We thank all applicants for their interest. Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: From AED3,000.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Which CRM systems have you worked with?
• Have you worked in childcare, healthcare, hospitality, or other service industries?
• Are you available to join immediately or within 30 days?

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 2 years (Required)

Location:

• Abu Dhabi (Required)

Work Location: In person