Customer Experience Specialist interim

WHY WE WILL LOVE YOU

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

JOB TYPE – Hourly

HOURS 34-40 hours per week. 8 am up until 11 pm, 7-8 hours per day,

SHIFTS – 5 days per week, 3 full weekends a month.

PAY - pay range for this role is between $23. 23 - 26.00

The anticipated posting closing date is on or around 8/24

WHAT YOU'LL BE DOING DAY TO DAY

You'll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

• Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.

• Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.

• Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.

• Integrating customer insight and feedback into key decision-making processes.

• Presenting learnings and insights at store meetings and forums.

TOGETHER AS A TEAM

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Qualifications

• 2 years of experience working with multichannel customer journeys and customer support.

• Previous retail experience.

• Experience analyzing, planning and measuring performance.