Customer experience ( student retention)

****Role Descr</stro** ng>iption The Customer Experience (Student Retention) role is a full-time, on-site position based in Heliopolis. The role focuses on enhancing student satisfaction and retention by proactively supporting learners throughout their academic journey, addressing inquiries, concerns, and feedback in a timely and professional manner. Daily tasks include managing student communications, following up on attendance and course progress, coordinating with teachers and administrative staff, and resolving issues that may affect student engagement. The position also involves monitoring student experience metrics, analyzing feedback to identify improvement areas, and contributing to initiatives that elevate service quality and strengthen long-term relationships with students. The role requires consistent presence at the institute to provide direct support, conduct in-person meetings, and ensure a welcoming, organized learning environment.

Qualifications

• Strong Interpersonal Skills to build trust, rapport, and long-term relationships with students.
• Customer Satisfaction and Customer Support skills to respond to inquiries, handle complaints, and ensure a positive learning experience.
• Analytical Skills to interpret student feedback, track retention metrics, and recommend data-driven improvements.
• Clear and professional Communication skills in spoken and written formats to interact effectively with students, colleagues, and management.
• Previous experience in customer experience, student services, or education administration is beneficial.
• Good organizational and time-management skills to handle multiple student cases and follow-ups efficiently.
• Ability to work on-site full-time in Heliopolis and collaborate in a multicultural, education-focused environment.
• Proficiency in English; knowledge of German or interest in German language learning is an advantage.
• Experience in customer experience in Academies .**