Customer experience ( student retention )

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Role Description The Customer Experience (Student Retention) role is a full-time, on-site position based in Qesm 1st Nasser City. This role focuses on supporting students throughout their learning journey, addressing inquiries, and resolving concerns to ensure a positive experience and high retention rates. Daily tasks include responding to student questions in person and through various communication channels, guiding students through registration and course processes, and following up with current and former students to understand their needs and encourage continued enrollment. The role also involves monitoring satisfaction levels, gathering feedback on courses and services, and coordinating with academic and administrative teams to improve the overall student journey. The individual in this role will help maintain accurate records, prepare simple reports on student satisfaction and retention, and contribute to initiatives that enhance community and engagement within the institute.

Qualifications

• Strong interpersonal skills and the ability to build rapport with diverse students and colleagues.
• Experience or demonstrated ability in customer satisfaction and customer support, ideally in an educational or service-focused environment.
• Analytical skills to interpret student feedback and retention data and propose practical improvements.
• Clear, professional communication skills, both verbal and written, in English; German language skills are an advantage.
• Previous experience in student services, customer experience, or similar roles is preferred.
• Organizational skills and attention to detail for managing student records and follow-up activities.
• Ability to work on-site full time in Qesm 1st Nasser City and collaborate effectively within a team.
• Relevant diploma or degree in business, education, languages, or a related field is